The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Nuffnang Live.
- Seller refers to the product vendor that offer in the platform.
- Service refers to the Website.
- Website refers to Nuffnang Live, accessible from www.nuffnang.live
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- We provide shipping within Peninsula Malaysia and East Malaysia (Sabah & Sarawak) at the present, unless stated otherwise.
- International Delivery are currently not available however we are working to expand our scope of delivery in the nearest future.
- The shipping price is auto-calculated based on your shipping address and weight / dimension.
- Alternatively, FREE shipping for Self-Collection option at our designated pick-up station(s).
Delivery Method and Timing
- We employ secure and safe shipping courier in order to deliver the products to you.
- For Paid Orders, delivery would usually take between 3 to 5 business days (both to Peninsular Malaysia and Eastern Malaysia).
- Respectively for Paid Pre-Order, delivery (depending on stock availbility) will require an estimation of 7 to 14 business days (both to Peninsular Malaysia and Eastern Malaysia).
- Once your order been shipped, an email will be sent to you with the tracking number, which you can use to track the status of your order at the respective courier website.
- If you have not receive your purchases after the above stated shipping timeframe, please refer to our Support page and contact us immediately.
Terms and Conditions
- All business day delivery will be made from Monday to Friday, between 10:00 AM to 6:00 PM.
- No deliveries will be made during weekends (Saturday & Sunday) and Public Holidays.
- Deliveries can be delayed due to weather conditions.
Return and Refund Policy
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 7 days without giving any reason for doing so.
The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 7 days
- The Goods are in the original packaging
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
If you have any questions about our Returns and Refunds Policy, please contact us:
Last updated: June 20, 2020